Return & Exchange Policy

Items purchased using a promo code, during a sale, or as a special order are ineligible for return, exchange or cancellation.
Please e-mail info@thepointeshop.com to notify & get approval for your return or exchange.
We offer exchange or store credit only!
The customer is responsible for all shipping fees.
Items must meet the following requirements upon arrival to us in order to be accepted for an exchange – no exceptions:
  • Shoes within ThePointeShop collection. (Special orders may not be exchanged)
  • New condition, in original packaging.
  • No sign of wear on soles, or superficial or internal surfaces. No sewn ribbons or elastics.
  • Original pointe shoe box and/or bag must be packaged in a shipping box. Shoes shipped in shoebox only with no additional external packaging will be charged a $5.00 replacement fee.
  • Shoes that have been damaged in the mail will not be accepted for exchange or store credit - please ship all shoes in a box, a padded envelope will not provide sufficient protection for the shoes.

Please allow 1-2 weeks for your exchange to be processed.

Items cannot be returned to the retail locations for store credit but can be exchanged.

If you would like to make an order with credit on your account, please e-mail orders@thepointeshop.com so we can manually ring up your order with your credit.


If you would like to make an order with credit on your account, please e-mail info@thepointeshop.com so we can manually ring up your order with your credit.