Return & Exchange Policy
- Shoes within ThePointeShop collection. (Special orders may not be exchanged)
- New condition, in original packaging.
- No sign of wear on soles, or superficial or internal surfaces. No sewn ribbons or elastics.
- Original pointe shoe box and/or bag must be packaged in a shipping box. Shoes shipped in shoebox only with no additional external packaging will be charged a $5.00 replacement fee.
- Shoes that have been damaged in the mail will not be accepted for exchange or store credit - please ship all shoes in a box, a padded envelope will not provide sufficient protection for the shoes.
Please allow 1-2 weeks for your exchange to be processed.
Items cannot be returned to the retail locations for store credit but can be exchanged.
If you would like to make an order with credit on your account, please e-mail firstname.lastname@example.org so we can manually ring up your order with your credit.
If you would like to make an order with credit on your account, please e-mail email@example.com so we can manually ring up your order with your credit.