Return & Exchange Policy
Items purchased using a promo code, during a sale, or as a special order are ineligible for return, exchange or cancellation.
Please e-mail firstname.lastname@example.org to notify & get approval for your return or exchange. Upon approval, we will e-mail you our Return & Exchange Form to include in the package.
The Pointe Shop offers exchange or store credit only!
Shoes may be exchanged for shoes of equal value within 30 days of receipt.
Items must meet the following requirements in order to be accepted for an exchange – no exceptions:
- Shoes within ThePointeShop collection. (Special orders may not be exchanged)
- New condition, in original packaging.
- No sign of wear on soles, or superficial or internal surfaces. No sewn ribbons or elastics.
- Original pointe shoe box and/or bag must be packaged in a shipping box. Shoes shipped in shoebox only with no additional external packaging will be charged a $5.00 replacement fee.
Please allow 1-2 weeks for your exchange to be processed.
If you would like to make an order with credit on your account, please e-mail email@example.com so we can manually ring up your order with your credit.