Return & Exchange Policy

Items purchased using a promo code, during a sale, or as a special order are ineligible for return, exchange or cancellation.
Please e-mail to notify & get approval for your return or exchange.
We offer exchange or store credit only!
The customer is responsible for all shipping fees.
Items must meet the following requirements upon arrival to us in order to be accepted for an exchange – no exceptions:
  • Shoes within ThePointeShop collection. (Special orders may not be exchanged)
  • New condition, in original packaging.
  • No sign of wear on soles, or superficial or internal surfaces. No sewn ribbons or elastics.
  • Original pointe shoe box and/or bag must be packaged in a shipping box. Shoes shipped in shoebox only with no additional external packaging will be charged a $5.00 replacement fee.
  • Shoes that have been damaged in the mail will not be accepted for exchange or store credit - please ship all shoes in a box, a padded envelope will not provide sufficient protection for the shoes.

Please allow 1-2 weeks for your exchange to be processed.

Items cannot be returned to the retail locations for store credit but can be exchanged.

Once your exchange item is received, you will be emailed an invoice for any balance due for your exchange item(s) as well as the shipping balance. Out of stock, backordered, or special order items will ship out as soon as they are available.

If you would like to make an order with credit on your account, please e-mail so we can manually ring up your order with your credit.

Virtual Fitting Consent

By scheduling a virtual appointment with ThePointeShop Inc., I acknowledge that I understand the following: 

  1. ThePointeShop wishes me to engage in a virtual pointe shoe fitting visit. 
  2. A virtual pointe shoe fitting visit has potential benefits including easier access to care and the convenience of meeting from a location of my choosing. A potential risk of my virtual pointe shoe fitting visit is that there is a margin of error due to incorrect measurement, dancer’s individual skillsets and other unforeseen factors. Therefore, exchanges after a follow up fitting or a face-to-face appointment may be necessary after a virtual pointe shoe fitting appointment. 
  3. $35 fitting fee will be waived upon purchase. The fitting fee will cover both the initial fitting as well as one follow up fitting.
  4. I am responsible for all shipping both to and from ThePointeShop.
  5. Exchange policies apply to virtual fittings. Exchanges allowed within 30 days from receiving in brand new, unsewn and unworn conditions.
  6. My fitter may be permitted to conduct activities such as photography, recording, or videotaping with my consent and if required in the course for educational purposes.
  7. I am holding ThePointeShop and its officials, employees, and contractors harmless for any information lost due to technical failures.
  8. ThePointeShop may forward client-identifiable information to third-party entities (e.g., practice management software provider, insurance company, claims processor).